Welcome to the Stockist information page.
Here you will find answers to frequently asked questions, information regarding delivery and our wholesale T+C's.
If you have any queries that are not covered here, please get in touch via the contact form and I will get back to you asap.
Wholesale Order Delivery Information.
All of my items are handmade to order.
The normal dispatch time for wholesale is around 6-8 weeks from placing your order.
Once your order is ready for dispatch a confirmation email will be sent to you with a tracking number, your order will then be dispatched with our chosen courier and should arrive next day.
Wholesale deliveries will usually require a signature on delivery.
If you need to change your delivery details after placing your order please get in touch via email or the contact form and label 'Urgent'
During busy times ie: Christmas/Spring there may be a longer dispatch period. If you would like to know estimated dispatch times prior to ordering please check get in touch via the contact form.
If you need an item on rushed delivery please enquire via email or the contact form prior to placing your order. I will try my best to accommodate your request, Please note orders offered on this basis are subject to an increased rush order charge.
Carriage paid delivery on wholesale orders is £450. Orders placed below carriage paid rates will be subject to delivery charges according to weight and based on current courier rates.
If you need to enquire about returns/exchanges or would like any other delivery information please get in touch via the contact form.
Terms and Conditions General
The term 'Deborah Cameron Creative Artist ' 'DCCA' or 'us' or 'we' refers to the owner of the website whose registered address is Deborah Cameron Creative Artist, Southfield Farm, Fife, KY14 7EN. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Deborah Cameron Creative Artist is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
DCCA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2017.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Wholesale specific terms and conditions.
Wholesale orders are subject to approval by 'DCCA' and to a minimum order value of £100. (First opening order minimum value of £300) Carriage paid applies to all wholesale orders over £450. At times we may offer promotions on carriage paid values, this will be displayed at the top of the website. We reserve the right to refund/cancel any wholesale orders made and checked out on our website that do not meet the minimum wholesale order value. Wholesale permissions are granted to trade customers only.
Approval of a wholesale account implies permission from DCCA to sell our products online or in a physical store. In respect of brand preservation we offer RRP advice for each item. We respectfully ask that you aim to remain within 10% of the RRP margin (with the exception of seasonal sales/special promotional offers your store may provide).
Payment can be made at the time or offline via invoice. Proforma invoices will be sent with all orders received at trade shows. Invoices for all new accounts are payable via Paypal or BACS transfer within 48hrs of receiving your invoice or per your credit terms. Work will not start on new proforma invoice orders until payment has been received.
Credit accounts are available to by request to wholesale customers after 2 orders have been completed. Credit accounts are subject to payment terms of 30 days after you receive your order. 10% surcharge will apply to late payments on all credit accounts. Work will commence on credit orders as soon as your order is placed, an invoice will be sent with your completed order and is payable via BACS transfer within 30 days.
We work on a wholesale only basis and do not offer accounts on commission or SOR.
We are not VAT registered therefore all prices stated on DDCA Wholesale are accurate to the cost applied at checkout. Prices and RRP's have been calculated to allow for a 2.4 mark up to in respect of your own inclusion of VAT if required without affecting the RRP.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about sales and special offers.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by Deborah Cameron Creative Artist and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Deborah Cameron Creative Artist . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Deborah Cameron Creative Artist takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.